- Best Practices for Managing Feature Requests at Scale

As your SaaS business grows, so does the volume of user feedback and feature requests. Without the right systems, it’s easy to get overwhelmed or lose sight of your product vision. Here’s how successful teams manage feature requests at scale—without sacrificing speed or customer focus.

1. Centralize All Requests

• Use a dedicated tool like NextFeature to gather feedback from all channels (in-app, email, social, support).
• Avoid scattered spreadsheets, emails, and sticky notes.

2. Categorize and Tag Effectively

• Organize requests by product area, customer segment, or urgency.
• Use tags to flag requests from key accounts or strategic partners.

3. Prioritize Transparently

• Balance user demand with business goals and technical feasibility.
• Share your prioritization criteria with users to set expectations.
• Regularly review and update priorities as your product evolves.

4. Communicate Progress

• Keep users in the loop with status updates, changelogs, and roadmap visibility.
• Let users know when their ideas are under consideration, planned, or shipped.

5. Close the Feedback Loop

• Thank users for their input and show how their feedback influenced your roadmap.
• Celebrate user-inspired features in release notes and marketing.

6. Measure and Iterate

• Track the impact of shipped features on user satisfaction and retention.
• Continuously refine your process as your company grows.

Managing feature requests at scale isn’t about saying yes to everything—it’s about building the right things, for the right users, at the right time. With NextFeature, you can turn a flood of feedback into a focused, user-driven roadmap. Try it free today!